How do I setup my new mailbox?:

You must initialize your mailbox the first time you access the voice mail system.

From your system telephone: 

1.  Press the          key.
2.  Press the soft key that corresponds with ‘Voice Mail’ or ‘Voice Messages’.
3.  Enter your temporary password (0000).
4. Enter your new password (3 to 8 digits).
5. Record your name & press [#].  Please state your first & last name.
6. Follow the automated prompts to select a standard greeting or personal greeting.

(1)  Standard Greeting - Plays your name & then plays a default greeting to leave a message.

(2)  Personal Greeting—Plays a personal greeting recorded by you.

Choosing a greeting:

You can record multiple greetings.  Greeting one to use for everyday and greeting two for

extended absence.  Once you record the greetings activate the one you want to use.

You can also record an extended absence greeting. 

If you choose the extended absence greeting callers will not be able to leave a message.

You will then hear a tutorial of voicemail reminders. The recording will then tell you how many messages you have and instruct you how to listen to them.

Accessing your mailbox:

From your system telephone:

1. 1.     Press the         key.
2. 2.     Press the soft key that corresponds with ‘Voice Mail’ or ‘Voice Messages’.
3. 3.     Enter your password.

From another user’s system telephone: 

1. Dial 3999 from Providence Point or 1999 from Baptist Homes.
2. If the telephone has a voice mail box the system will ask for a password.  If there is no voice mail box you will hear a general greeting, enter your mailbox number.
3.  Enter your password.

From outside the system: 

1.      Dial the main voicemail number 412-489-3999 from Providence Point or 412-563-6550# for Baptist Homes
2.      Enter your mailbox number
3.      Enter your password.